Projectline

Providing IT Team Mentoring, Technical Implementations, and Help Desk Escalation Support

Projectline is a global marketing consulting firm that delivers integrated content strategy, customer engagement, business intelligence, and marketing operations services. Their exceptional team helps organizations across multiple industries get the most out of their marketing by developing and enriching their content, engaging their customers in new ways, and extracting powerful insights from their data.

ENS provides support to Projectline at every level within the IT department. Help Desk staff utilize ENS to escalate issues which are stalled or require additional experience. Server Administrators rely on ENS for support, continuing education and product selection. ENS meets with executive management regularly to asses both technical and human progress.

"ENS has helped change our IT department's reputation from a well-meaning group that doesn't know what it's doing, to a professional department where problems are infrequent and quickly resolved. Bringing ENS into Projectline has been one of the best moves we've ever made."

alex converse
finance DIRECTOR, Projectline