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Who We Are





What We Do







How We Work With Customers






Why Hire Us








Earning Trust






Enterprise Network Solutions, LLC is a partnership of engineers who have been providing IT Consulting and Support to Seattle area businesses since 1996.

Smaller companies typically use us for complete IT systems outsourcing. These companies can benefit from having an IT partner providing senior experience dedicated to growing and caring for their IT systems.

Larger companies often use us as a part time IT director and mentor, to assist with specific projects or as an escalation path for difficult issues.

 

Two popular engagement models today for providing IT support to companies are the 'Break/Fix Model' and the 'Managed Service Provider Model'. 

With the 'Break/Fix Model' support is provided only when the customer calls with a problem. The consultant often suffers from not having any familiarity with the network's specific configuration and normal operation. At best issues are not solved as quickly. At worst, outages are introduced, excess money is spent, people are frustrated.

With the Managed Service Provider (MSP) model, the customer pays a flat monthly fee to have their  computer systems 'managed'. The issue here is that over time the provider doesn't provide because they have little insentive to to so. This model is rarely good for the customer.

ENS engages clients using an active partnering model. This is integral to the relationship's success. It means we will take a vested interest in your IT systems functioning well every day. An agreed upon number of hours per week are dedicated to you and your IT needs. This is adjusted as necessary. We realize this is a commitment you are making. For our part, our rates are reasonable, we work at your place of business so you see our progress, we commit to fixing issues with appropriate urgency no matter when they arise and we provide detailed status reports with every invoice. However, the biggest benefit to this approach is it works--and we have a long list of customers and references who agree.

 
Chances are you found us on the web via a recommendation. Over the past 19 years we have thrived predominately through referral business.

Why are our customers so willing to recommend us? We believe…

  • Responding quickly to IT issues is a key requirement to customer satisfaction.
  • Being proactive requires being present, engaged and invested
  • To lead you must demonstrate ability, communicate well and be consistent
  • Great engineers read, study and test constantly.
  • Troubleshooting requires listening to people and asking them questions about 'observed behavior'.
  • It is important to speak and explain things in understandable terms.

And never forget…

  • If we take care of a customer beyond their expectations they will look for opportunities to recommend us.

 

 

 

 

 

 

 

 

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Seattle IT Consulting and Support